Parts Assistant is currently free of charge to all Liebherr customers.
Liebherr
Expert Check delivers an additional layer of certainty for users
An additional feature, expert check, addresses situations where operational certainty is required. If users are unsure whether the identified component is correct, the app allows them to submit a verification request directly to the responsible Liebherr service partner. The request is processed via a dedicated service ticket, ensuring professional confirmation without interrupting on-site work.
The app has already received positive feedback during the preceding trial phase. Users involved in testing reported noticeable time savings, fewer ordering errors, and improved transparency when preparing maintenance activities across machine fleets. Based on this response, Liebherr has made the app broadly available free of charge to all its customers.
Liebherr has developed the application for deep foundation, duty cycle, and crawler cranes (up to 400 tonnes), as well as its range of mobile harbour, ship, and offshore cranes. This cross-sector approach underlines Liebherr’s broader strategy of applying digital solutions consistently across its wide product portfolio. With Parts Assistant, Liebherr positions digital service tools as a practical benchmark rather than a showcase — aimed at measurable efficiency gains and forward-looking maintenance processes in global construction. Parts Assistant is available globally via App Store (iOS) and Google Play (Android) and can be used free of charge by customers with a valid MyLiebherr business account.
“We have seen very constructive feedback from customers who participated in the trial phase, and we are pleased to be able to provide this work-simplifying tool to the wider market now,” Florian Markert adds. “We are continuously expanding its functionality and scope, based on operational requirements and technological progress.”
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