JLG Industries, Inc., reveals key strategic milestones achieved in 2025 that strengthen its market position in North America and reinforce its commitment to advancing safe and reliable access solutions.
“For more than 55 years, JLG has remained focused on advancing the access industry,” says Tim Morris, chief commercial officer, JLG. “It is the business we started, it is the business we continue to invest in and it is the business we are committed to leading. Our actions this year, from infrastructure expansion and product innovation to portfolio enhancement through integration, reflect our continued commitment to the customers and industries that rely on JLG equipment to work safely and efficiently at height, as well as demonstrate our intent to continue to build on our strong foundation as we move into 2026.”
Supporting long-term growth with strategic expansions
Earlier this year, JLG announced the addition of a new 113,000-sq.-ft. facility in Frederick, Maryland, to serve as a dedicated hub for product development, innovation, equipment testing, and cross-functional collaboration. The facility is now open and operational, and the investment provides expanded capacity to support future product initiatives.
JLG also made significant investments in its Reconditioning and RESET Centers, restructuring its Hiram, Georgia, RESET location to add 22,000-sq ft of production space; building a new RESET facility in Fort Worth, Texas, that will have 15,000-sq ft of production space when it becomes fully operational in early 2026; and opening its new 120,000-sq ft Reconditioning site in Houston, Texas. RESET Centers manage JLG’s Certified Pre-Owned Equipment Program, making sure certified used machines receive updates and repairs under a JLG Certified warranty that can extend their usable life by several years. At JLG’s dedicated Reconditioning Centers, expert technicians restore boom lifts to like-new condition through a comprehensive, multi-step process. Each machine is restored to factory-approved, like-new condition, is backed by a JLG warranty, and provides greater flexibility for fleet management.
“These expansions reinforce JLG’s commitment to investing in U.S.-based operations and providing enhanced support for our customers and team members,” says Morris, “These facilities strengthen our ability to deliver a wide range of high-quality equipment solutions, including new, used, and reconditioned options, to meet market needs.”
New products aligned to real-world access applications
JLG made several significant product introductions in 2025, including new ClearSky Smart Fleet features, rotating telehandler line additions, micro-sized scissor lift lineup, low-level access lift line updates, and new accessories like the Aviation Package. In addition, JLG also added several new platform solutions, which included:
- Narrow Boom Platform: Designed for contractors and service providers working in ultra-tight residential or urban areas, the new 31-inch x 48-inch Narrow Platform allows operators to navigate spaces as narrow as 36-inches between structures. With a 500-pound capacity and integrated tool storage, lighting, and charging ports, it helps boost productivity in confined applications.
- Mid-Rail Deck: To solve overhead reach limitations in steel erection, construction, and maintenance projects, the JLG Mid-Rail Deck accessory is now available for both boom lifts and scissor lifts. Installed inside the platform’s mid-rail, it provides an additional 19.5-inches of working height, enabling access between overhead obstacles without modifying the platform or compromising safety. For exceptional versatility, the lightweight accessory is removable, foldable and transport-ready.
- Rapid Replaceable Platform: Engineered to minimize machine downtime and keep fleets operational, the platform can be replaced in 15-20 minutes, compared to hours with traditional platform swaps. Available on select boom lifts and as a retrofit option, it maintains full rated capacity and compatibility with JLG-approved accessories, delivering a simple, service-friendly solution for busy job sites.
“These options are designed to enhance productivity, safety and serviceability on job sites,” says Morris. “With these new platform options, JLG continues to bring practical, everyday solutions to market that address real-world job site challenges while also setting new benchmarks for the customer-inspired innovations from an industry leader.”
Advancing lifecycle solutions: Support through enablement
When downtime means lost dollars, contractors need prompt access to answers and information. This issue has led JLG to grow its contractor support capabilities through an omnichannel approach that includes self-service, contact centres, field and operation service providers, advocates, and product experts.
“Our customers can access our industry expertise and leadership through self-service troubleshooting via our Knowledge Base article library on Online Express,” says Morris. “Plus, we’re using technologies like artificial intelligence (AI) through virtual assistance and voice-to-text to enrich our customer support capabilities even more.”
To further enhance service efficiency and operational uptime, JLG will begin implementing machine-specific QR codes across select models in early 2026. This technology will provide direct access to serial number-specific documentation and support resources, including parts catalogs, service bulletins, interactive manuals, and hydraulic schematics.
“Uptime is critical for our customers, and the ability to quickly access accurate service information can make all the difference,” says Morris. “With QR code-enabled machines, we’re delivering real-time support at the point of need, improving service efficiency, and helping equipment stay productive on the job.”
AUSA Integration: Expanding capabilities with shared standards of excellence
This year marks the one-year anniversary of AUSA’s integration into the JLG family. The collaboration has expanded JLG’s product portfolio within compact and material handling equipment categories with solutions.
“AUSA brings a reputation for durable equipment and trusted performance — values that are aligned with JLG’s legacy,” says Morris. “Together, we are offering a wider range of products to our customers in North America without compromising the standards for quality, engineering, and customer support excellence that define both brands.”
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