Manitowoc has expanded its Rapid Response Shop in North America, strengthening its customer support operations and giving crane owners a dedicated route for repairs that go beyond what can be handled directly in the field.
The facility operates within the company’s largest manufacturing plant, located in Shady Grove, Pennsylvania, and supports all the group’s brands: Manitowoc, Grove, Potain, and National Crane. The shop provides structural repairs and component work for cranes that, due to their size or complexity, cannot be effectively handled directly on site.
The Rapid Response Shop provides services including fabricated components, lacings for crawler cranes, tower cranes, and mobile crane booms, as well as structural component repairs and refurbishments. Same-day delivery is available for urgent lacing orders. Standard delivery times indicated by the company are 24 hours for unpainted lacings and 48 hours for painted lacings.
From a technical standpoint, the facility has been equipped with expanded capabilities in cutting, machining, bending, preparation, and painting. The shop now has two lacing-cutting machines operating across two shifts, as well as large plasma, laser, and oxy-fuel cutting tables. These are complemented by CNC equipment, milling, lathe and boring resources, press brakes up to 900 USt, and several areas dedicated to blasting, washing, preparation, and painting. The Manitowoc team combines decades of experience, with an average tenure of more than 20 years.
“The expansion of the Rapid Response Shop gives customers direct access to Manitowoc’s factory expertise — the welders, technicians, engineers and support teams who understand these machines from the inside out. It reflects a broader commitment to supporting customers throughout the full lifecycle of their cranes, with factory-backed resources that keep their equipment working and productive long after it leaves the production line.”
Said Josh Garrington, director of product support for parts and EnCORE™.
The shop’s location inside the Shady Grove facility also provides access to wider personnel, tools, fixtures, equipment, and manufacturing expertise when a specific repair requires additional resources.
The expansion has also introduced clearer workflows to make the repair process more efficient. For operators, this can translate into more predictable timing, better planning for returning equipment to service, and more structured support when deciding whether to repair an existing component or replace it.
“We looked at what customers need when a crane or component requires more than a field repair, and the answer was to put more of Manitowoc’s resources directly behind that work. We are giving our customers a direct path back to Manitowoc and the support only an OEM can provide.”
Stated Josh Garrington.
For complex fleets and jobsites operating on tight margins, the ability to return a crane to service quickly can become a competitive factor as important as the machine’s rated performance itself.
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